We recently hired Mr. Walsh to replace a broken garbage disposal in our kitchen sink. He told us that the drain was clogged and we agreed for him to use an electric snake to clean it out. That evening my husband called my attention to a crack in our granite countertop, about an inch from the edge of the kitchen sink.
I notified Mr. Walsh about the crack and expressed concern that the vibrations from the electric snake might have shaken the sink and caused the crack in the countertop. To my surprise, Mr. Walsh was very defensive and not interested in coming back to see the crack. We had paid him $500 for his work on our sink and expected him to show some professional accountability.